Simplified Tech Solutions

01Remote Technology Support

Remote IT Support for Small Businesses

Get remote help with Windows, Microsoft 365, business email, software, and application issues on the computers your business relies on. All Technology Support is delivered remotely.

Remote Technology Support is for business computers, including business computers used from a home office. STS does not provide support for personal-use computers.

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02The problem

What people call us about

Support requests usually start with something that is stopping work right now.

  • 01A Windows business application will not open or work correctly.
  • 02Microsoft 365 desktop applications are failing or behaving unexpectedly.
  • 03Business email will not send, receive, or sync on the affected computer.
  • 04A software installation or update is failing.
  • 05A supported business application is producing an error.

03How STS solves it

Remote software and application support for business customers

STS troubleshoots Windows, Microsoft 365, business email, software, and application issues on supported business computers. All Technology Support is delivered remotely through a secure remote-access session.

STS troubleshoots Microsoft 365 applications used on supported business computers. Remote Technology Support does not include Microsoft 365 tenant administration, license administration, user creation, or permission administration.

04Session terms

First hour upfront. Additional time billed after the session.

First hour — billed upfront
$150
Additional time — invoiced after the session
$150/hour

The first hour is billed upfront at $150. The $150 first-hour fee is a flat minimum and is not prorated if the issue is resolved early. The clock starts only after STS successfully connects through TeamViewer. Time spent on required reboots, updates, installs, downloads, scans, and troubleshooting counts. An unexpected technical disconnect pauses the clock; customer-caused interruptions do not.

At about 45 minutes you receive a status update. Any additional time is billed at $150 per hour and invoiced after the session. Additional time may be billed in increments based on actual time used. The session does not pause at 60 minutes for payment.

If STS cannot establish the TeamViewer connection, you receive a 100% refund. Once the session begins, the $150 is earned and nonrefundable. The affected computer needs working internet access sufficient for TeamViewer, and you are responsible for providing any required administrator access.

If the same diagnosed issue returns within 24 hours after the session ends, STS provides a limited courtesy follow-up at no charge. A new issue, different cause, different device, or later change requires a new $150 session.

STS makes reasonable efforts to protect your data and may back up relevant files before risky troubleshooting when feasible. You remain responsible for keeping current backups; STS does not guarantee preservation or recovery of data.

What we help with

  • 01Windows Support
  • 02Microsoft 365 Support
  • 03Business Email Support
  • 04Application & Business Software Troubleshooting
  • 05Software Installation Help
  • 06Software Update Help
  • 07After-Hours Remote Support

After-Hours Remote Support is $225/hour. After-Hours Remote Support is available only when STS confirms availability in advance. A normal request submitted after business hours enters the next business-day queue unless STS separately confirms an after-hours session.

What This Support Does Not Include

Remote Technology Support does not include personal-use computer support, hardware repair or replacement, printer or scanner support, Wi-Fi or local network infrastructure work, cabling, firewall or network redesign, server installation, cloud infrastructure administration, third-party SaaS tenant administration, vendor-side account creation, licensing, user provisioning, or permissions administration. STS does not provide on-site visits.

Remote Technology Support handles day-to-day Windows, Microsoft 365, email, software, and application issues. Website design, maintenance, domains, DNS, and implementation work are handled separately through STS website services.

05What happens next

How a support request is handled

  1. 01

    Request and pay

    Describe the problem through the support request form and pay the $150 session fee upfront.

  2. 02

    Personal response

    STS targets a personal reply within 2–4 business hours. The automated confirmation does not count as the personal reply, and the response target is not a guaranteed session-start or resolution time.

  3. 03

    Remote session

    Remote-access instructions are emailed when STS is ready. The first-hour clock starts only after a successful connection.

  4. 04

    Additional time if needed

    Near 45 minutes you get a status update. Any additional time is billed at $150 per hour, may be billed in increments based on actual time used, and is invoiced after the session. The session continues without a payment pause.

06Why this is trustworthy

How support works with STS

  • Business computers only

    Remote Technology Support is for business computers, including business computers used from a home office. STS does not provide support for personal-use computers.

  • Clear hours

    Mon–Thu 8 AM–5 PM CT · Fri 8 AM–12 PM CT. Closed Saturday, Sunday, and major holidays.

  • Connection guarantee

    If STS cannot establish the remote connection, you receive a 100% refund.

  • Small business focus

    Support is built around businesses of roughly 1–25 employees.

07Common questions

Common support questions

01
What does Remote Technology Support cost?
The first hour is billed upfront at $150. The $150 first-hour fee is a flat minimum and is not prorated if the issue is resolved early. Any additional time is billed at $150 per hour and invoiced after the session. Additional time may be billed in increments based on actual time used.
02
What are the support hours?
Mon–Thu 8 AM–5 PM CT · Fri 8 AM–12 PM CT. Closed Saturday, Sunday, and major holidays. Requests sent after hours enter the next business-day queue; requests sent after noon on Friday enter the Monday queue.
03
How quickly will STS respond?
STS targets a personal reply within 2–4 business hours. The automated confirmation does not count as the personal reply, and the response target is not a guaranteed session-start or resolution time.
04
Is support remote only?
Yes. All Technology Support is delivered remotely through a secure remote-access session. STS does not provide on-site visits.
05
Is this for business computers only?
Remote Technology Support is for business computers, including business computers used from a home office. STS does not provide support for personal-use computers.
06
What happens if the session continues beyond the first hour?
At about 45 minutes you receive a status update. Any additional time is billed at $150 per hour and invoiced after the session. Additional time may be billed in increments based on actual time used. The session does not pause at 60 minutes for payment.
07
What is not included?
Remote Technology Support does not include personal-use computer support, hardware repair or replacement, printer or scanner support, Wi-Fi or local network infrastructure work, cabling, firewall or network redesign, server installation, cloud infrastructure administration, third-party SaaS tenant administration, vendor-side account creation, licensing, user provisioning, or permissions administration. STS does not provide on-site visits.
08
What happens if STS cannot establish the remote connection?
If STS cannot establish the remote connection, you receive a 100% refund. Once the session begins, the $150 is earned and nonrefundable.
09
What happens if the same issue returns within 24 hours?
If the same diagnosed issue returns within 24 hours after the session ends, STS provides a limited courtesy follow-up at no charge. A new issue, different cause, different device, or later change requires a new $150 session.
10
How does After-Hours Remote Support work?
After-Hours Remote Support is $225/hour. After-Hours Remote Support is available only when STS confirms availability in advance. A normal request submitted after business hours enters the next business-day queue unless STS separately confirms an after-hours session. Availability is not guaranteed.

08Explore in depth

Pages that expand this offering

Each page explains one area of support and how STS approaches it.

Next step

Need help with a business computer?

Submit a Remote Technology Support request and pay the initial session fee to enter the support queue.

Request Technology Support