Terms & Conditions

About STS

Simplified Tech Solutions provides website design and Remote Technology Support services to small businesses, including but not limited to:

• Website Design & Development
• Website care, hosting coordination, and related website services
• Remote Technology Support
• Business Discovery
• Client Collaboration Portal

Business Discovery

Business Discovery is intended to help STS understand your business and prepare recommendations.

Participation in Business Discovery does not create a contractual relationship.

Completion of Business Discovery does not guarantee:

• Project acceptance
• Pricing
• Project timelines
• Specific technology recommendations
• Service availability

Business Discovery serves as the beginning of the website planning process.

Business Blueprint

Business Blueprints generated through Business Discovery are planning documents.

They represent STS's understanding of your business based on the information you provide.

Clients are responsible for reviewing all Business Blueprint information for accuracy before implementation begins.

Client Responsibilities

Clients agree to:

• Provide accurate information.
• Review submitted documentation.
• Respond to requests for clarification.
• Maintain ownership or appropriate rights to uploaded content.
• Obtain necessary permissions for materials provided to STS.

Clients remain responsible for the accuracy of all submitted information.

Intellectual Property

Unless otherwise agreed in writing:

• Clients retain ownership of materials they provide to STS.
• STS retains ownership of its internal processes, documentation, templates, methodologies, and Business Operating System.
• Custom work created specifically for a client becomes subject to the terms of the applicable project agreement.

Nothing in these Terms transfers ownership of STS intellectual property.

Uploaded Content

Clients represent that they have the legal right to upload all submitted files.

Examples include:

• Logos
• Images
• Videos
• Brand Guidelines
• Documents
• Marketing Materials

Clients are responsible for obtaining all required permissions and licenses.

STS reserves the right to remove content that violates applicable laws or third-party rights.

Technology Recommendations

Technology recommendations are based upon information available during Business Discovery and project consultations.

Recommendations represent professional opinions and should not be interpreted as guarantees of business outcomes.

Business decisions remain the responsibility of the client.

Project Estimates

Any timelines, estimates, recommendations, or implementation plans provided before execution of a formal agreement are estimates only.

Actual project scope, pricing, and timelines will be defined within an executed service agreement.

Technology Support

Technology Support services are provided on a commercially reasonable basis.

STS will make reasonable efforts to resolve technical issues but cannot guarantee:

• Continuous service availability
• Compatibility with all third-party products
• Recovery of lost data
• Resolution of every technical issue

Some issues may require third-party vendors or software providers.

Third-Party Hosting, Platforms, and Vendors

Client understands that websites provided by Simplified Tech Solutions may be hosted, deployed, or maintained using third-party hosting platforms, domain registrars, cloud services, form providers, analytics tools, advertising platforms, or other technology vendors.

Simplified Tech Solutions will coordinate and manage the website setup as part of the approved scope. However, third-party providers remain responsible for their own platforms, uptime, pricing, policies, limitations, and service availability.

Examples include:

• Domain Registrars
• Website Hosting and Platform Providers
• Form Providers, including Formspree or similar services
• Scheduling Platforms
• CRM Systems
• Email Providers
• Cloud Services
• Analytics and Advertising Platforms

Clients remain responsible for their own third-party accounts, fees, policies, outages, and platform limitations.

Contact Forms

Some websites may use third-party form providers, including Formspree or similar services, to process contact form submissions. Form submissions may include information voluntarily provided by the visitor, such as name, email address, phone number, message, or service interest.

Google Services and Tracking

When included in the approved scope, Simplified Tech Solutions may configure tools such as Google Analytics 4, Google Tag Manager, Google Search Console, Google Ads, or related services to support website measurement, search visibility, conversion tracking, or advertising activity.

These tools may collect usage, interaction, device, browser, referral, or conversion-related data according to the policies and settings of the applicable third-party providers.

Advertising Media Spend

Google Ads setup, campaign creation, or campaign management fees charged by Simplified Tech Solutions do not include advertising media spend. Advertising media spend is paid separately by the client and is subject to the billing terms, policies, and platform rules of Google or the applicable advertising provider.

Starter Business Website

Starter Business Website pricing assumes a clean, STS-approved hosting, domain, and email setup. Domain registration, domain renewals, email provider fees, mailbox fees, third-party platform fees, domain transfers, registrar access recovery, DNS cleanup, email migration, and third-party platform troubleshooting are not included unless specifically listed in the approved proposal.

If a client already owns a domain, uses existing business email, or has an existing website platform, Simplified Tech Solutions may need to review, configure, transfer, or clean up domain, DNS, hosting, or email settings before launch. Additional setup, cleanup, transfer, troubleshooting, or out-of-scope fees may apply.

Simplified Tech Solutions may use approved third-party hosting platforms, domain registrars, email providers, form providers, analytics tools, and related services to deliver and support websites. Third-party providers remain responsible for their own platforms, pricing, uptime, policies, limitations, and availability.

Website Care Eligibility

Website Care is available only for websites designed and launched by Simplified Tech Solutions unless otherwise approved in writing.

Existing outside websites may require a separate audit, cleanup project, or approved transition scope before Simplified Tech Solutions offers ongoing website care.

Outside-site work is reviewed separately and quoted only when it falls within STS's website-service scope. It is not included in the $150 Remote Technology Support session.

Work Outside the Approved Scope

Work outside the approved project scope, including additional pages, major rewrites, custom integrations, advanced forms, automations, complex troubleshooting, or additional consulting, may require a written change order or may be billed at $175/hour.

Remote Technology Support Boundaries

Remote Technology Support is provided on a best-effort basis for supported business Windows, Microsoft 365, business email, application, and software issues. It does not include personal or home-computer support, unlimited managed IT service, guaranteed emergency response, on-site visits, hardware or peripheral work, Wi-Fi or network infrastructure work, POS support, vendor help-desk service, or third-party account administration.

Limitation of Liability

To the fullest extent permitted by law, STS shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

Our total liability shall not exceed the amount paid by the client for the applicable service giving rise to the claim.

Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access.

Maintenance, updates, technical issues, or circumstances beyond our control may temporarily affect availability.

Acceptable Use

Users agree not to:

• Submit unlawful content.
• Upload malicious software.
• Attempt unauthorized access.
• Interfere with website operation.
• Use STS services for fraudulent purposes.
• Misrepresent business information.

Violation of these terms may result in suspension or termination of access.

Privacy

Your use of our services is also governed by the STS Privacy Policy.

Please review our Privacy Policy to understand how information is collected, used, and protected.

Changes to These Terms

STS may update these Terms and Conditions periodically.

The Effective Date identifies the most recent revision.

Continued use of our website or services after changes become effective constitutes acceptance of the updated Terms.

Governing Law

These Terms and Conditions shall be governed by the laws of the State of Alabama, without regard to conflict of law principles.

Any legal disputes shall be resolved in the appropriate state or federal courts located within Alabama unless otherwise required by law.

Contact Information

Questions regarding these Terms and Conditions may be directed to:

Simplified Tech Solutions

• Website: https://www.getsimplifiedtech.com
• Email: contact@getsimplifiedtech.com

Guiding Principles

STS believes successful projects are built on:

• Honest communication
• Accurate business understanding
• Clear expectations
• Professional collaboration
• Long-term partnerships

These Terms are intended to support those principles while protecting both STS and its clients.

Version History

Version 1.0

Effective October 2, 2026.

Initial Terms and Conditions for the STS Business Operating System.

These Terms govern the use of the STS website, Business Discovery (Rae), Client Portal, Remote Technology Support services, and related website services.