Technology Support
After-Hours Remote IT Support
After-Hours Remote Support is $225 per hour, subject to availability. Availability is not guaranteed, and the service is remote only.
Who this is for
Businesses in this situation
- Businesses operating outside standard support hours
- Businesses whose supported Windows, email, Microsoft 365, or application issue cannot wait for normal hours
- Businesses that have confirmed after-hours availability with STS in advance
What is included
Delivered as part of this work
- After-hours remote session at $225/hour when STS confirms availability
- Windows, Microsoft 365, business email, software, and application issues
- Remote delivery only
After-Hours Remote Support is available only when STS confirms availability in advance. Availability is not guaranteed, and no guaranteed response time is offered. STS does not provide on-site support.
How STS approaches it
Define the issue. Work within scope.
- The request is reviewed for scope and availability before any remote work begins.
- A normal request submitted after business hours enters the next business-day queue unless STS separately confirms an after-hours session.
- When an after-hours session is confirmed, it is delivered remotely through a secure remote-access session.
Technology Support
Pages that support this topic
- Remote Windows SupportRemote troubleshooting for Windows, Microsoft 365, business email, business software, and application issues on small-business computers, including business computers used from a home office. STS does not provide support for personal-use computers.
- Business Email TroubleshootingRemote troubleshooting for business email sending, receiving, syncing, and supported Microsoft 365 email issues on business computers.
- Technology SupportThe pillar this page supports.
- Service areaWhere STS works.
- IndustriesSector-specific guidance.
Next step
Need after-hours support?
After-Hours Remote Support is $225/hour and available only when STS confirms availability in advance. A normal request submitted after business hours enters the next business-day queue unless an after-hours session is separately confirmed.
Remote business support only. After-hours availability and response are not guaranteed.
- Service area
- Central Alabama
- Format
- Remote support request