Technology Support
Remote Windows Support for Small Businesses
Remote troubleshooting for Windows, Microsoft 365, business email, business software, and application issues on small-business computers, including business computers used from a home office. STS does not provide support for personal-use computers.
Who this is for
Businesses in this situation
- Small businesses with a Windows or business-software problem stopping work
- Businesses with a Microsoft 365 application or business email issue on a supported business computer
- Businesses that need a business application installed or updated on a Windows computer
What is included
Delivered as part of this work
- Windows Support
- Microsoft 365 Support
- Business Email Support
- Application & Business Software Troubleshooting
- Software Installation Help
- Software Update Help
STS troubleshoots Microsoft 365 applications used on supported business computers. Remote Technology Support does not include Microsoft 365 tenant administration, license administration, user creation, or permission administration.
How STS approaches it
Define the issue. Work within scope.
- The affected business computer and the reported Windows, software, or application issue are reviewed before the remote session begins.
- All Technology Support is delivered remotely through a secure remote-access session, started with your permission.
- Hardware, personal-use computers, vendor-side account administration, and network infrastructure remain outside this service.
Technology Support
Pages that support this topic
- Business Email TroubleshootingRemote troubleshooting for business email sending, receiving, syncing, and supported Microsoft 365 email issues on business computers.
- After-Hours Remote SupportAfter-Hours Remote Support is $225 per hour, subject to availability. Availability is not guaranteed, and the service is remote only.
- Technology SupportThe pillar this page supports.
- Service areaWhere STS works.
- IndustriesSector-specific guidance.
Next step
Need help with this issue?
Submit a Remote Technology Support request. STS targets a personal reply within 2–4 business hours during normal support hours.
Remote business support only. The response target is not a guaranteed session-start or resolution time.
- Service area
- Central Alabama
- Format
- Remote support request