Technology Support
Business Email Troubleshooting
Remote troubleshooting for business email sending, receiving, syncing, and supported Microsoft 365 email issues on business computers.
Who this is for
Businesses in this situation
- Messages are not sending on the affected computer
- Messages are not being received on the affected computer
- Email stopped working on the affected computer after a provider or domain change completed elsewhere.
What is included
Delivered as part of this work
- Messages not sending on the affected computer
- Messages not being received on the affected computer
- Email sync problems
- Supported Microsoft 365 email issues
- Windows email-client configuration problems
The Remote Technology Support session does not include DNS review or administration, mail-routing changes, SPF/DKIM/DMARC implementation, provider or domain migration, or broad email-platform administration.
STS troubleshoots Microsoft 365 applications used on supported business computers. Remote Technology Support does not include Microsoft 365 tenant administration, license administration, user creation, or permission administration.
How STS approaches it
Define the issue. Work within scope.
- The affected business computer, its email client configuration, and the reported sending, receiving, or sync problem are reviewed.
- STS troubleshoots the supported local issue and identifies when the remaining cause appears to be vendor-side, DNS-related, or otherwise outside the Remote Technology Support scope.
- If DNS appears to be the cause, STS identifies it and refers it to separately scoped website or business-email work.
Technology Support
Pages that support this topic
- Remote Windows SupportRemote troubleshooting for Windows, Microsoft 365, business email, business software, and application issues on small-business computers, including business computers used from a home office. STS does not provide support for personal-use computers.
- After-Hours Remote SupportAfter-Hours Remote Support is $225 per hour, subject to availability. Availability is not guaranteed, and the service is remote only.
- Technology SupportThe pillar this page supports.
- Service areaWhere STS works.
- IndustriesSector-specific guidance.
Next step
Need help with this issue?
Submit a Remote Technology Support request. STS targets a personal reply within 2–4 business hours during normal support hours.
Remote business support only. The response target is not a guaranteed session-start or resolution time.
- Service area
- Central Alabama
- Format
- Remote support request