01Remote Technology Support
Request Remote Technology Support
Tell us what is not working on your business computer. STS provides remote support for Windows, Microsoft 365, business email, software, and application issues.
All Technology Support is delivered remotely through a secure remote-access session. STS does not provide on-site visits.
Support is for business computers, including business computers used from a home office. Personal-use computer support is not offered.
02Before you submit
Session price, refunds, and response target
STS targets a personal reply within 2–4 business hours. The automated confirmation does not count as the personal reply, and the response target is not a guaranteed session-start or resolution time.
- First hour
- $150 flat minimum, billed upfront
- Additional time
- $150 per hour, invoiced after the session in increments based on actual time used
- Refunds
- Nonrefundable once the session begins · 100% refund if the required remote connection cannot be established
- Hours
- Mon–Thu 8 AM–5 PM CT · Fri 8 AM–12 PM CT · Closed weekends and major holidays
- Response target
- Personal reply within 2–4 business hours
- Delivery
- Remote only — no on-site visits
After-Hours Remote Support is available only when STS confirms availability in advance. A normal request submitted after business hours enters the next business-day queue unless STS separately confirms an after-hours session.
View full Remote Technology Support session termsNot included
Remote Technology Support does not include personal-use computer support, hardware repair or replacement, printer or scanner support, Wi-Fi or local network infrastructure work, cabling, firewall or network redesign, server installation, cloud infrastructure administration, third-party SaaS tenant administration, vendor-side account creation, licensing, user provisioning, or permissions administration. STS does not provide on-site visits.
03Support request
Tell us what is not working
Complete the support request below. The more detail you can give about the problem, the faster the right next step can be recommended.
Prefer email? Write to support@getsimplifiedtech.com and describe the issue.
04What happens next
A clear path from request to resolution
- 01
Your request is reviewed by STS
Requests are read directly, not routed through a call center. If anything is unclear, you will be asked before work begins.
- 02
You receive a personal response
STS targets a personal reply within 2–4 business hours. TeamViewer instructions are emailed when STS is ready to begin.
- 03
The remote session is completed
At about 45 minutes you get a status update. Any additional time is billed at $150 per hour, may be billed in increments based on actual time used, and is invoiced after the session. The session continues without a payment pause.