Professional Website Development
A documented path from first inquiry to paying customer
STS maps how work actually moves through your business — inquiry, response, quote, booking, follow-up — and then configures a CRM to match it, rather than reshaping the business around software.
Who this is for
Businesses in this situation
- Businesses tracking customers across a notebook, a phone, and a shared inbox
- Businesses whose follow-up depends on one person remembering
- Businesses that bought CRM software and never finished setting it up
What is included
Delivered as part of this work
- Workflow mapping from inquiry to completed work
- CRM recommendation appropriate to the business
- Pipeline and stage configuration
- Connection to website intake forms
- Written documentation of the finished setup
How STS approaches it
Understanding first. Implementation second.
- The existing process is documented first, including the informal steps that are never written down.
- The workflow is agreed with you before any software is configured.
- The CRM is configured to reflect the approved workflow, and the configuration is documented so it can be maintained.
Professional Website Development
Pages that support this topic
- Website DevelopmentSTS designs and deploys business websites as the implementation of a documented business specification, produced during Business Discovery — not as a design exercise.
- Business EmailBusiness email at your own domain is part of the technology foundation STS implements — configured, delivered, and documented alongside your domain and website.
- Domain Registration & DNSYour domain is the foundation every other service depends on. STS registers, configures, and documents domains and DNS so your website, email, and tools all resolve correctly.
- Professional Website DevelopmentThe pillar this page supports.
- Service areaWhere STS works.
- IndustriesSector-specific guidance.
Next step
Website projects begin with Business Discovery.
Technology selections are made after your business is understood and documented — never before.
No obligation. Nothing is purchased or built until Discovery is complete.
- Service area
- Central Alabama
- Format
- Guided conversation